Shipping Policy

Last Updated: July 02, 2026

Shipping overview

Sergiosfriends ships physical orders to addresses within the United States only. Every order leaves from one of our US warehouses, so there are no customs forms, import duties or international fees to think about.

Processing time

Once your order is placed, our team needs 1–3 business days to pick, pack and hand it to the carrier. Business days are Monday through Friday and exclude weekends and US public holidays.

Shipping method and carriers

We offer one shipping method, Standard Shipping. Depending on your address and the package, your order is delivered by USPS, UPS or FedEx.

Shipping rates and delivery times

The shipping cost for your order is always shown at checkout before you pay.

Estimated delivery

In total, orders arrive within 5–11 business days of being placed: 1–3 business days of processing plus 4–8 business days in transit. These are estimates, not guarantees. Occasionally a delivery may take longer because of carrier delays, severe weather, holidays or other unexpected circumstances.

Order tracking

When your order ships, we send a shipping confirmation email with your tracking number. You can also check the status of your order at any time on our Track Order page using your order number.

Order changes and cancellations

If you need to change or cancel an order, email us at support@sergiosfriends.com within 1 hour of placing it. After that, your order may already be packed and changes may no longer be possible.

Lost, damaged or incorrect packages

If your package is lost, arrives damaged, or contains the wrong item, contact us within 30 days of the delivery date (or of the expected delivery date if it never arrived). Include your order number and photos of the damage or of the item you received. We will send a replacement or issue a full refund at no cost to you. See our Return & Refund Policy for details.

Contact

Questions about shipping? We are happy to help.