Return & Refund Policy

Last Updated: July 02, 2026

Policy at a glance

1. Return eligibility

You may return items within 30 days of the delivery date. To be eligible, items must be unworn, unwashed and in their original condition with all tags attached. We may ask for proof of purchase, such as your order number or confirmation email. Every return must be approved by our support team before it is shipped back to us.

2. Non-returnable items

• Items marked as final sale at the time of purchase.
• Underwear, swimwear and pierced earrings, for hygiene reasons.

3. Damaged, defective, incorrect or lost items

If an item arrives damaged or defective, you receive the wrong item, or your package is lost, contact us within 30 days of the delivery date (or of the expected delivery date if the package never arrived). Please include your order number, a short description of the issue and photos. We will send a replacement or issue a full refund, at no cost to you.

4. How to return an item

1. Email support@sergiosfriends.com with your order number and the items you would like to return.
2. Within 1–2 business days, our team replies with your return approval and a free prepaid return label.
3. Pack the items securely, attach the label and drop the package off with the carrier. Keep your drop-off receipt until your refund is issued.
4. When your return arrives, we inspect the items to confirm they meet the conditions above.
5. Once approved, we issue your refund.

Please do not send items back without contacting us first.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, return the original item for a refund and place a new order for the item you want.

6. Refunds

Refunds are processed within 2–5 business days after we receive and inspect your return, and are issued to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post the credit. We send you an email confirmation when your refund has been issued.

Original shipping charges are refunded only when the return is the result of our error (for example, a damaged, defective or incorrect item) or where required by law.

7. United States only

Returns and refunds under this policy apply only to orders delivered within the United States.

8. Contact information

If you have any questions about a return, just reach out. We are glad to help.