Privacy Policy

Last Updated: July 02, 2026

This Privacy Policy explains how Sergios Friends LLC, operating as Sergiosfriends ("we," "us" or "our"), collects, uses and protects your personal information when you visit https://sergiosfriends.com or place an order with us.

1. Information we collect

Personal information

When you place an order or contact us, we collect information such as your name, email address, phone number, billing and shipping address, order details and order history, and the messages you send to our support team.

Payment information

Payments are processed by PayPal. We do not receive or store your full card details.

Automatically collected information

When you browse the Site, we automatically collect information such as your IP address, device type, browser, operating system, cookies, the pages you view and how you interact with the Site. We use this information to improve the Site and your shopping experience.

2. How we use your information

• To process and fulfill your orders, ship them and send you order and shipping updates;
• To respond to your questions and support requests;
• To detect and prevent fraud;
• To maintain, analyze and improve the Site;
• To send marketing communications where permitted (you can unsubscribe at any time);
• To keep business records and comply with legal obligations.

We use personal information only for these legitimate business purposes.

3. Service providers

We share personal information with the following service providers only as needed for them to perform their services for us:

• PayPal – payment processing;
• Google Analytics – website analytics;
• Google Ads – advertising and measuring ad performance;
• DigitalOcean Spaces – file and image storage;
• OpenAI – processing of search queries for on-site product search;
• Telegram – order alerts sent to our store staff;
• Our email service provider – sending order confirmations, shipping updates and other emails.

Each provider receives only the information it needs and handles it under its own privacy policy.

4. Cookies, analytics and advertising

We use cookies, Google Analytics and Google Ads to remember your preferences, improve Site functionality, analyze traffic, measure performance and, where permitted, show you relevant ads. You can disable cookies in your browser settings, although some features of the Site may not work properly as a result.

5. CCPA data inventory

We do not sell personal information for monetary compensation.

6. Data retention and security

We keep personal information only for as long as needed to fulfill orders, maintain transaction history, honor your marketing preferences, resolve disputes, prevent fraud and meet our legal obligations. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

7. California privacy rights

If you are a California resident, you have the following rights under the CCPA/CPRA, subject to certain exceptions:

Right to Know

You may request information about the categories of personal information we collect, the sources, the purposes and the categories of third parties with whom we share it.

Right to Access

You may request a copy of the specific personal information we hold about you.

Right to Delete

You may request that we delete personal information we collected from you, subject to legal exceptions.

Right to Correct

You may request that we correct inaccurate personal information about you.

Right to Opt-Out of Sale or Sharing

We do not sell personal information for money. However, our use of cookies, analytics and advertising tools may be considered "sharing" under California law. You can opt out on our Do Not Sell or Share My Personal Information page.

Right to Limit Use of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that would require offering this right. Payment card data is handled by PayPal and is never stored by us.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

8. How to submit a privacy request

You can submit a request in either of two ways:

• By email to support@sergiosfriends.com; or
• Using the web form below.

For requests to know, access, delete or correct, we may need to verify your identity before responding. We respond to verified requests within 45 days; if we need more time, we may extend this by another 45 days and will notify you. Requests to opt out of sale or sharing do not require identity verification and are processed no later than 15 business days after we receive them.

9. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. United States only

Sergiosfriends sells and ships only within the United States. This Privacy Policy applies to customers in the US, and we do not accept orders for delivery outside the US.

11. Contact information

If you have any questions about this Privacy Policy or how we handle your information, please get in touch. We are happy to help.