Frequently Asked Questions

Orders are processed within 1–3 business days, then shipped via Standard Shipping (USPS, UPS or FedEx), which takes 4–8 business days in transit. In total, orders arrive within 5–11 business days of being placed. Business days exclude weekends and US public holidays. We currently ship within the United States only.

Standard shipping is free on all orders over $75. For orders below that threshold, a flat rate of $5.99 applies. Exact costs are always shown at checkout before you confirm your purchase.

Not at this time — we currently ship to addresses within the United States only.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. You can also visit our Track Order page at https://sergiosfriends.com/track-order at any time and enter your order number to see the latest status.

We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel, please email support@sergiosfriends.com within 1 hour of placing your order. After that window, changes may not be possible as the order may already be packed and ready to ship.

Contact us at support@sergiosfriends.com within 30 days — counted from the delivery date, or from the expected delivery date if your package never arrives. Include your order number and photos of any damage or of the item received. We will work with the carrier to investigate and offer a replacement or a full refund, and any return shipping is on us.

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags still attached. Items marked as final sale at the time of purchase cannot be returned, and for hygiene reasons neither can underwear, swimwear or pierced earrings.

Email support@sergiosfriends.com with your order number and the items you wish to return. Our team will reply within 1–2 business days with a free prepaid return label and instructions. Please do not send items back without contacting us first.

Once we receive and inspect your returned items, refunds are processed within 2–5 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank or card issuer. You will receive an email confirmation when the refund is issued.

We don't offer direct exchanges. Return the original item for a refund and place a new order for the replacement — this way you secure the exact item you want before it sells out. Our support team is happy to help you choose the right size.

No. Returns are free — once your return is approved, we email you a prepaid return label. Keep your drop-off receipt until your refund has been issued.

Checkout is powered by PayPal. You can pay with your PayPal balance, a linked bank account, or a major credit/debit card (Visa, Mastercard, American Express, Discover) through PayPal's guest checkout — no PayPal account required.

Yes. Our site is served over an encrypted SSL connection, and all payments are processed by PayPal on its secure checkout. We never see or store your full card details.

All prices are listed in US dollars (USD). Shipping and any applicable sales tax are shown at checkout before you pay.

We run promotions from time to time. If you have a discount code, enter it in the discount code field at checkout. Only one discount code can be applied per order.

Check our Size Guide at https://sergiosfriends.com/pages/size-guide — it is linked from every product page and lists measurements in both inches and centimeters. We recommend measuring yourself (bust/chest, waist, hips) and comparing to the chart rather than relying on your usual size, as fit can vary between styles and fabrics.

Our clothing runs from XS to 5XL depending on the style. Each product page shows the sizes currently available. If you have a question about a specific size, email us at support@sergiosfriends.com.

Care instructions are printed on the label inside each garment. As a general rule, we recommend washing in cold water on a gentle cycle and air drying to preserve color and fabric quality.

We strive to represent our products as accurately as possible. Colors may appear slightly different depending on your monitor or device screen settings. If you have specific questions about a color or fabric before ordering, email us at support@sergiosfriends.com and we will be happy to help.

Popular styles are restocked when possible, but we can't guarantee that a specific item or size will return. Email us at support@sergiosfriends.com to ask about a particular product.

No. You check out as a guest — just enter your email and shipping details. Your order confirmation email and our Track Order page (https://sergiosfriends.com/track-order) keep you updated on your order.

We collect only the information necessary to process and deliver your order and to improve your shopping experience. We never sell your personal data. For full details on how we handle your data, please read our Privacy Policy at https://sergiosfriends.com/pages/privacy-policy.

Yes. Email us at support@sergiosfriends.com with the subject line 'Data Deletion Request'. We may need to verify your identity, and we respond to verified requests within 45 days (extendable by a further 45 days where permitted by law, with notice to you).

Every marketing email we send includes an 'Unsubscribe' link at the bottom. Click it to opt out instantly. Unsubscribing does not affect order confirmation and shipping update emails, which are transactional.